How We Work
We bring enterprise Managed Services to non-enterprise customers
We Elevate Your Potential by Simplifying Technology
IT Support Onboarding Process
Years of enterprise experience helped us design an onboarding process capable of a seamless transition into our professional IT management. Our structured process ensures that your systems are optimized and secure from day one.
- Information Gathering
We collect essential information,
including login credentials for
servers, domain and website
hosting, dns, routers, printers, and other critical systems to ensure a thorough understanding of your IT environment.
- Workstations Cleanup
We meticulously clean up all workstations to ensure optimal performance and security, give users a uniform desktop experience, and other….
- Remote Support Agents
It goes on with installing remote agents on your endpoints to facilitate continuous monitoring and immediate support when needed
- Cybersecurity Protection
Safeguarding your data is paramount. We install industry-leading antivirus solutions equipped with advanced ransomware protection features ensuring your systems remain secure from evolving threats
- Servers Review
We perform comprehensive analysis of your servers and review Active Directory policies, enhance user management and security protocols
- Network Infrastructure
To support growth and connectivity across locations, we
replace outdated network routers
and establish a robust VPN infrastructure for satellite offices
- Ongoing Support
Our commitment doesn’t end at
setup; we provide ongoing
monitoring services for your sites and setup alerts to preemptively address potential issues while offering both remote and onsite
support as required
- Backup/Restore Services
Finally, we implement reliable
backup solutions that allow for
quick restoration of data in
case of emergencies or system
failures.
With our comprehensive onboarding process, you can be assured that your IT environment is in capable hands. Experience the difference in efficiency and security by partnering with us today for all your IT support needs.
Email Migration Process
Transitioning to Google Workspace can be seamless with a methodical approach. Here’s our streamlined process for minimal disruption and maximum efficiency:
- Understand / Evaluate
We need to understand what you currently use, how you use it and look for areas of improvement.
- Proposal / Approach
We outline our approach to address identified challenges, clarifying the benefits of transitioning and come up with a time and budget estimation, as well as recommend the appropriate licenses needed
- Technical Presentations
Organize one or multiple presentations with Management and Team Leaders showing differences like search capabilities, folders vs labels, filters, shared drives and overall best practices, addressing questions and aligning everyone on the transition.
- Change Management
Change always seems difficult to embrace. Not so much when it makes sense. We’ll explain why it makes sense and Google Chrome thin client vs Outlook (psychological impact of change, ways to approach)
- Setting the Environment
We professionally configure your Workspace domain, DNS and mail verification records, as the foundation for migration. Split delivery is part of this step so that you experience zero downtime during the entire process.
- User Accounts / Mail Flow
We take an indepth look at your existing mail flow, and replicate all email accounts and groups in Google Workspace. This happens in our lab, with no impact on your users.
- File Server Migration
With your help we will analyze and migrate your existing shared folder structure, optimize resources and user permissions in a way that will let you manage the entire new Shared Drives structure with minimal IT support or none at all.
- Staged Email Migration
Your users/departments get migrated one by one, until all are transitioned. This could take days or weeks, depending on company size. Migrated users will start working on the new system as soon as their own migration is complete. Switcover will happen with zero downtime.
With our comprehensive migration process, you can be assured that your IT environment is in capable hands. Experience the difference in efficiency and security by partnering with us today for all your IT support needs.
Phone System Migration Process
Transitioning to a VOIP system shouldn’t be a daunting task. With our comprehensive VOIP Migration Services, we ensure a seamless transition with zero downtime, allowing your business to thrive without interruption.
- Understand / Evaluate
We listen to what you need and get to understand your business, where your employees are located and what challenges they currently face, what would let you achieve better productivity. We then explain all options, suggesting what we think is best for your scenario.
- Discovery & Proposal
We come onsite and check your network infrastructure, quality of your internet connection, determine if existing network wiring is sufficient and which wiring scenario fits you best. Our techs will find a solution that achieves your long term goals and pays for itself, present our proposal and proceed to next steps once accepted
- Network Analysis
We’ll analyze and create a complete map of your network, necessary wiring work will be scheduled, and necessary recommendations presented and implemented
- Collaborative Discussion
Then we collect all relevant data needed from you, like names and extension numbers, email addresses, phone numbers, backup destinations, existing programming, phone bills and required information from existing carriers. We may recommend changes and find common ground with your team.
- Lab Work in Our Office
We preprogram the new system and phones in our lab to the last detail even in scenarios with multiple networks, several office locations or remote workers. A talent voice will record all necessary greetings
- Change Management
Your call flow programming gets vetted, then placed into a logical diagram. Clear documentation simplifies future changes and management efforts. Any required changes in the future will go through same process
- Number Porting
We manage all communications with carriers to ensure effortless number porting on schedule. No time and effort is spent by our clients on this part of the process but don’t take it for granted. More often than not it is a hair pulling experience, so we take care of it A to Z.
- Installation & Training
The new phones get installed with ZERO downtime using temporary numbers, and we train your staff and receptionist on how to use the system and best practices. We leave your workspace pristine post-installation and responsibly recycle old equipment.
Transform how you communicate with our expert VOIP Migration Services! Contact us today to learn more about how we can dramatically streamline your business communication without any hassle!
